At Ironsthread, operated by Vintrosol Private Limited, we are committed to offering a smooth, reliable, and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Vintrosol Private Limited, while “you,” “your,” and “user” refer to our valued customers. We understand that preferences may change, and you might wish to cancel your order. Please review our cancellation policy below for complete details.
You may cancel your order within 24 hours of placing it or before it has been shipped, whichever occurs first.
To request a cancellation, please contact our Customer Support Team via email.
If your order qualifies for cancellation, a full refund will be issued to your original payment method within 5–7 business days.
Once an order has been shipped, it cannot be cancelled. However, you may choose to initiate a return after receiving the product, as per our Return & Refund Policy.
We currently do not allow modifications to the order details, including items or shipping addresses, once an order has been placed.
If you wish to make changes, please cancel the order (if eligible) and place a new one.
For cancellation requests or assistance, please contact us at: vintrosolpvtltd@gmail.com.