At Ironsthread, operated by Vintrosol Private Limited, we are dedicated to providing a smooth, secure, and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Vintrosol Private Limited, while “you,” “your,” and “user” refer to our valued customers. This Shipping and Delivery Policy explains the terms and conditions governing the shipment of products purchased through our platform. By placing an order, you agree to the terms outlined below.
We currently deliver to all serviceable pin codes across India. At this time, we do not offer international shipping.
All orders are processed within 1–2 business days (excluding weekends and public holidays) from the date of order confirmation.
Once your order has been processed, you will receive a confirmation email with complete order and tracking details.
Our standard delivery time frame is 3–8 business days, depending on your location. We strive to ensure your fashion essentials reach you promptly and securely.
If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the package will be returned to our warehouse.
If your order arrives damaged, please contact our Customer Support Team within 48 hours of delivery and provide photographic evidence of the damage. In cases where a shipment is lost in transit, a replacement or refund will be processed after verification with our courier partner.
For any shipping or delivery-related queries, please contact us at: vintrosolpvtltd@gmail.com.